Returns & Exhanges

Returns
We ask that you choose carefully, as we do not offer refunds if you simply change your mind or make a wrong decision.
You can choose between a refund, exchange or credit note where goods are faulty. You have 14 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
- Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a timeframe of 2 days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ian@emporiumavenue.com.au.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

International Returns

Unfortunately, we are unable to honour change of mind returns for international orders.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ian@emporiumavenue.com.au and send your item to: 306 Sydney Road, Balgowlah NSW 2093, Australia.

Gift Vouchers

Gift Vouchers are valid for 3 years from the date of purchase. All Emporium Avenue gift vouchers are redeemable for merchandise only and can be used in the store or online. They are not exchangeable for cash and are not transferable.

Shipping
To return your product, you should mail your product to: 306 Sydney Road, Balgowlah NSW 2093, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.